service Pre-sale services



1.Providing production information,explaining production detail,spot demonstration,production technical consultation;

2.Designing project and guiding technic freely for customers;

3.Providing use process scheme of auxiliary equipment of Walk Through Metal Detectors, X-ray Safety Inspection Equipment, Drugs and Explosives Detector, Explosion-proof Cans for the customers;

4.Assisting client to chooses the corollary equipment and auxiliary measures;

5.Providing professional design and service freely for large activity.



The sale of services



1.Ensure delivery safe, quick.When equipment get to the installation location, our engineers will site equipment installation and commissionin to ensure the best use of state, and providing operation and dailymaintenance training to operating personnel;

2.Assisting in resolving the technical problems (such as: the environment, the required of passageway , the zone setting, etc.), Assisting in designing equipment units used in the process of personnel allocation and responsibility divided.After installation, should fill in the acceptance report;

3.Both parties should in the possession of one copy of the record after sign. report by acceptance Users pay all non-payment by acceptance report. New users can enjoy our products a 10% discount with our old customer introduction letter (must stamp official seal);



After-sales service



1.Fast response: If equipment appear malfunction during the warranty period, "smile" will reply customer in 4 hours, upon receipt of notification, provide solutions to customer in 8 hours,arrive the place in 24 hours.Supporting round-the-clock hotline telephone and fax.

2.In a month can change:There are quality problems (non-artificial damage) in a month from users buy it.It can be replaced.

3.In a year can repair: since the date of signing by user acceptance within one week , all products in a year, can enjoy the repair service.

4.Lifelong maintenance: Our company provide user technical advice, technical training, upgrade service etc.

5.Regular inspection: After user buy the product,our company will arrange door-to-door inspection regularly to ensure that equipment can be normal used.When maintenance finished, maintenance engineers should timely fill in the service reports completely that including fault reasons, processing conditions and user opinion.Both parties in the possession of one copy of maintain report.

6.Custom-design: Our company can be separately for design and production according to customers' special requirements and situation.

7.Tech support: Dialing our 24 hours service hotline if there are any problem encountered according the perid of using.We can guarantee your problem solved smoothly and timely.

8.The "one-stop" service:Our company adopts many contact ways (telephone, fax, Internet, on-site guidance). We would be efficiently solve customers' problems at any time.

9.With new MDX: old customers can enjoy this service by purchase contract.

10.Extend service: Our company undertake equipment technical support, maintenance and after-sales service of various kinds of domestic and imported Walk Through Metal Detectors,Metal Detectors,Drugs and Explosives detectors, X-ray inspection machine.



Smile company after-sales service emergency hotline: 400-600-2868 0086755-82187220 technical department will contact you within ten minutes.